Refund Policy

 

Customers may request a refund within 48 hours of the live lecture date. Refund requests submitted by 2:00 PM ET on a business day will be processed the same day. Requests received after 2:00 PM ET will be processed on the next business day.

 

As a courtesy, please note that many veterinarians experience scheduling conflicts. To accommodate this, the recorded lecture and all related content will be available to all paid registrants.

 

All refunds are processed through Stripe, our credit card processor. While we process refunds promptly, the time it takes for funds to appear in your account depends on your bank and Stripe’s processing times, typically within a few business days.